Operations
How to build an emergency supplier list
What to prepare before the first 9pm phone call, and how to keep the list current.
Cover the four failures that actually happen
Cancelled changeovers, guest lockouts, water escaping and cooling failures account for most urgent calls on the Gold Coast.
Two suppliers per category
One primary and one backup, each with confirmed after-hours arrangements in writing.
Record the operational details
Call-out arrangements, realistic attendance windows, building induction requirements and preferred contact method.
Re-confirm quarterly
Availability changes. Diarise a short confirmation call every three months and update the date you last confirmed each supplier.
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